Privacy Policy

Information we may collect

The information handled by a casino website depends on how you use the service and the features available to you. Some information is supplied directly by you, while other information is created or collected when you use the website. We aim to collect information that is relevant to operating the service, meeting legal requirements and providing appropriate support.

Page contents

Account and personal details

When you register or update an account, the site may handle details such as your name, date of birth, residential information, contact details, username, account preferences and records of your communications with support. This information helps create and maintain your account, provide services, respond to questions and manage important notices. You should provide information that is accurate and keep it up to date where your account allows you to do so.

Identity and verification information

To verify your identity, age, eligibility or account activity, the site may request documents or information such as identity documents, proof of address, source-of-funds information or other evidence reasonably needed for verification. Verification information may be reviewed to help prevent identity theft, fraud, money laundering, underage gambling and other prohibited activity. Not every player will be asked for the same information, and further checks may be required when account details or activity change.

Payment and transaction records

The site may handle records of deposits, withdrawals, wagers, account balances, payment methods, transaction references and related checks. Payment providers may process payment information under their own privacy terms. A casino site may receive limited payment-related details needed to confirm a transaction without receiving or storing all sensitive payment credentials.

Technical, device and usage data

When you visit or use the website, technical information may be collected, including your IP address, browser type, device type, operating system, approximate location, language settings, pages visited, time and date of access, session information and interactions with website features. This information can help keep the website secure, understand performance, identify technical issues and improve the user experience.

How information is used

Information is used for clear and relevant purposes connected with providing an online gambling service. Depending on the circumstances, the site may use information to:

Create, operate and maintain your player account.
Process deposits, withdrawals and other account transactions.
Verify your identity, age and eligibility to use the service.
Carry out security, anti-fraud and responsible gambling checks.
Detect, investigate and prevent suspicious, unlawful or prohibited activity.
Provide customer support and respond to account or privacy enquiries.
Send service messages about your account, transactions, security or changes to the website.
Send marketing communications where permitted and where any required consent has been provided.
Maintain, test and improve website features, systems and security controls.
Meet legal, regulatory, court, tax, accounting and record-keeping obligations that apply to the service.
Protect the rights, property, safety and security of players, the website and other people.

The site may handle information where it is necessary to provide a service you have requested, to comply with an applicable obligation, to protect the service from misuse or for another legitimate operational purpose. Where consent is used for a particular activity, you may withdraw that consent as described in the section about your privacy choices. Withdrawing consent does not affect processing that is permitted or required for other purposes.

Marketing messages are separate from essential service communications. If you no longer want promotional messages, you can use an available unsubscribe option or contact privacy support. You may still receive important messages about your account, security, transactions or changes to the service where those messages are necessary.

Account and support communications

Information from your account and communications may be used to answer questions, investigate issues, confirm requests and provide relevant assistance. Support records may include the content of messages, details used to verify your identity and information about the issue being handled. Keeping these records can help maintain consistent service and protect both players and the website from misuse.

Sharing, security and retention

When information may be shared

Information may be shared with service providers that help operate the website and account, such as payment processing providers, identity and verification providers, fraud prevention services, technology providers, customer support services and professional advisers. These providers should receive information relevant to the service they perform and may handle it under their own terms or contractual privacy requirements.

Information may also be disclosed where reasonably necessary to meet a legal or official request, respond to a court or lawful authority, investigate suspected fraud or other unlawful conduct, protect the safety of a person, or protect the rights and security of the website. Information may be transferred or accessed across borders when service providers or technical systems operate in other locations. Where this occurs, reasonable measures should be used to protect the information in line with applicable privacy requirements.

Keeping information secure

The site uses reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, account protections, monitoring, secure transmission and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details private, use a secure device and contact support if you believe your account has been accessed without permission.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, reporting or other legitimate business needs. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not immediately remove every record. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account and security functions, understand how the website is used and improve performance. Some cookies are needed for core features, while others may help with analytics, personalisation or marketing. The types and duration of cookies may vary depending on the website features and services in use.

Cookies are small files or identifiers stored on your device by a website or by a service working with the website. They can help recognise a browser or device during a visit, but cookie information does not necessarily identify you by name. Information collected through cookies may be combined with account or technical information where this is permitted and needed for a stated purpose.

You can manage, block or delete cookies through your browser settings. If you disable cookies, some website features may not work correctly, and you may need to repeat preferences or sign-in steps. Browser controls differ between devices and browsers, so you should review the settings and help information for the browser you use.

Your privacy choices and how to contact us

You may have rights concerning the personal information held about you. These rights can depend on the circumstances, the type of information involved and any legal requirements that apply. To exercise a privacy right or ask a question about the handling of your information, contact support@auraplaycasino.wtf. Please include enough information to help identify your account and clearly explain your request.

Access: You can ask for information about the personal data held about you and, where appropriate, request a copy or an explanation of how it is used.
Correction: You can ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: You can ask for your personal data to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may be limited where records must be retained for legal, security, dispute-resolution or other legitimate purposes.
Withdrawal of marketing consent: You can withdraw consent to marketing communications at any time by contacting support@auraplaycasino.wtf or using an available unsubscribe method. This will not normally stop essential account or service messages.
Restriction or objection: Where applicable, you can ask for certain processing to be limited or object to a particular use of your information.
Complaint or question: You can contact support@auraplaycasino.wtf if you believe your information has been handled incorrectly or if you need help understanding this policy.

Verifying privacy requests

For security, the site may need to verify your identity before completing a request. This helps prevent someone else from accessing, changing or deleting your information. A request may be declined, limited or delayed where this is permitted or required by law, where it could affect the rights of another person, or where the information must be kept for a legal or security purpose.

Changes to this policy

If the website or its privacy practices change, this policy may be updated so that it continues to explain current information handling. You should review this page from time to time for the latest general information. Continued use of the website after an update may indicate that you have read the revised policy, subject to any rights and notices required by applicable privacy requirements.

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