Terms & Conditions

These Terms & Conditions explain the rules for accessing and using Aura Play Casino. Please read them carefully before creating an account, depositing funds or using any gambling service. By accessing the website or using our services, you acknowledge that you have read, understood and agreed to these terms.

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1. General terms and eligibility

These Terms & Conditions apply to your use of the Aura Play Casino website, account services, games, payment facilities, promotions and any other related features made available through the website. They should be read together with any additional rules, game instructions, promotion terms, privacy information and responsible gambling material displayed on the website.

Page contents

If you do not agree with these terms, you must not create an account or use the website. We may update, replace or amend these terms from time to time. Changes may be published on the website and will apply from the date stated in the updated version, or from the date of publication where no other date is stated. You should review this page regularly.

Legal age and location

You must be at least the minimum legal age for gambling in the place where you are located. In Australia, the minimum legal gambling age is generally 18. You must not access or use the services if doing so would breach the laws that apply to you. It is your responsibility to check whether online gambling is permitted in your location before using the website.

We may restrict access to the website, games or particular features in some locations. Availability of a service does not mean that the service is lawful for every user. You must not use technology, information or another person's details to avoid a location, age or eligibility restriction.

Your agreement

By opening an account or placing a wager, you confirm that you meet the eligibility requirements, that the information you provide is accurate and that you are acting for yourself. You must not use the website on behalf of another person, operate multiple accounts without permission or allow another person to use your account.

You are responsible for reading and following these terms and any applicable game or promotion rules.
You must use the website only for lawful purposes and in a fair and honest manner.
You must not use the website if you are self-excluded, subject to a gambling restriction or otherwise prohibited from gambling.
You must not access the services from a location where their use is restricted or unlawful.
You must provide information that is complete, current and accurate when requested.

2. Accounts, verification and acceptable use

Account registration

Some services may require you to create a personal account. You may be asked to provide identifying information, date of birth, residential details, payment information or other information needed to operate the account and meet applicable legal or compliance obligations. We may request documents or additional information to verify your identity, age, location, source of funds or account activity.

Verification checks may take place when you open an account, before a transaction, during a review or at another time. If you do not provide requested information within a reasonable period, or if the information cannot be verified, access to some or all services may be delayed, restricted, suspended or declined.

Account security

You are responsible for keeping your username, password, authentication details and other account information confidential. You must notify us through the support channels made available on the website if you believe that your account has been accessed without permission, your details have been compromised or an error has occurred.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances indicate that you could not reasonably have prevented it. We may suspend an account while we investigate suspected unauthorised use, fraud, misuse or a breach of these terms.

Prohibited conduct

You must not interfere with the operation or security of the website. This includes attempting to gain unauthorised access, using automated tools or software, exploiting a fault, manipulating a game or result, introducing malicious code, scraping content without permission or engaging in activity intended to disrupt the services.

You must not use an account or payment method that belongs to another person. You must not use the services for money laundering, fraud, unlawful activity, collusion or any other improper purpose. We may monitor activity and take steps that are reasonably necessary to protect users, the website and the integrity of the services.

Suspension and closure

We may suspend, limit or close an account where we reasonably believe that these terms have been breached, information is inaccurate, verification cannot be completed, activity may be fraudulent or unlawful, a technical issue has affected play, or continued access may create a risk to the user, the website or another person. We may also act where required by law or by a relevant authority.

If an account is closed or restricted, you must not attempt to open a new account or continue using the services unless permission has been provided. Any decision about unsettled wagers, balances or transactions will be handled in accordance with applicable law, these terms and the circumstances of the review.

3. Games, deposits, withdrawals and promotions

Games and wagers

Game rules, available features, odds, outcomes and other information may be displayed on the website before or during play. You should understand the rules of a game before placing a wager. A wager is generally treated as accepted when it is recorded by the website, subject to any specific game rules, technical issues, applicable limits and legal requirements.

You should check the details of each wager before confirming it. Where a clear technical or system error affects a game, displayed information, balance or transaction, we may correct the error and take any action permitted by applicable law. We may suspend a game or service where there is a technical problem, suspected manipulation, maintenance requirement or other legitimate reason.

Payments and account balances

Payment methods shown on the website may be subject to availability, eligibility checks, transaction limits, verification requirements and the terms of the relevant payment provider. You must use a payment method that is in your name or that you are authorised to use. Third-party payment methods may be rejected or require additional checks.

You should only deposit funds that you can afford to lose. Deposits must not be made using borrowed funds, funds belonging to another person or funds connected with unlawful activity. We may delay, reject or reverse a transaction where required for security, compliance, technical or operational reasons.

Any displayed account balance may be subject to pending transactions, verification, game outcomes, corrections or other adjustments. You should report an apparent balance or transaction error as soon as possible. Withdrawals may be subject to identity checks, account status, payment processing requirements and any applicable game or promotion rules.

Bonuses and promotions

Promotions, bonuses, free plays and other offers may be subject to separate terms. Those terms will explain matters such as eligibility, the offer period, qualifying activity, wagering or play-through requirements, contribution rules, expiry, withdrawal conditions and any restrictions. You should read the relevant promotion terms before participating.

Unless the applicable offer states otherwise, promotions are intended for one person, one account and one household. We may withdraw or amend an offer where there has been an error, misuse, abuse, suspected fraud, multiple-account activity or a breach of the promotion terms. A promotion does not change your responsibility to gamble within your means.

4. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. You should take regular breaks, avoid gambling when affected by alcohol or other substances, and stop if gambling is causing stress, conflict or financial difficulty.

Tools or support options may be available through the website to help you manage your gambling. These may include deposit or loss controls, activity information, time reminders, cooling-off periods, account restrictions or self-exclusion. Requests for a restriction or self-exclusion should be made using the process provided on the website. You must not create another account to avoid a restriction.

If you are concerned about your gambling, consider speaking with a qualified financial, health or gambling-support professional. If gambling is no longer enjoyable or is affecting your wellbeing, stop playing and seek appropriate support.

Privacy and communications

Personal information is handled in accordance with the applicable privacy information published on the website. This may include information collected for account administration, identity verification, payment processing, security, customer support, responsible gambling measures, legal compliance and service improvement.

By using the services, you agree that necessary service communications may be sent to the contact details associated with your account. You should keep those details current and check messages relating to account security, transactions, verification and changes to the services. Marketing communications may be managed in accordance with the options provided and applicable law.

Website content and availability

We aim to keep website information accurate and available, but we do not guarantee that the website, games or content will always be uninterrupted, error-free, complete or available on every device. Access may be affected by maintenance, network problems, software, third-party services or events outside reasonable control.

Unless stated otherwise, website content is provided for personal use. You must not copy, reproduce, distribute, modify, publish or commercially exploit website material without permission. Trade marks, designs, text, graphics, software and other content may belong to Aura Play Casino or a relevant third party.

Liability, complaints and governing law

To the extent permitted by law, you use the website and services at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Where a limitation is permitted, responsibility is limited to the extent allowed by applicable law.

If you have a question, identify an error or wish to make a complaint, please use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. We may ask for further information before responding.

These terms are intended to operate in accordance with the laws that apply to the relevant service and user. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The latest version published on the website replaces earlier versions for future use.